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Technical support agent with Danish
Real People recruitment are working with a Multinational BPO company to recruit for a Danish technical support position for providing problem resolution and world-class customer experiences for incoming service inquiries which are basic or routine. The role will be working on behalf of a world famous hardware (and software) company and helping their customers with their business issues. In this role you will answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials.
| Job Title | Salary | Location | |
| Danish technical support |
€23,500 + €2000 bonus (based on performance) |
Santry, North Dublin |
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The main duties and responsibilities will be.
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Gather and analyze customer input: |
● Ability to probe for underlying issues and pose critical questions ● Ability to search and retrieve data from various databases; and to multitask with multiple applications during a phone call |
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Provide exceptional customer experience: |
● Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs ● Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems ● Ability to employ patience and self-control in handling irate customers |
In order to be shortlisted for this role, you will need
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Technical Expertise |
● Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.) ● Knowledge and experience with Microsoft office ● Knowledge of and experience with gaming consoles or PC gaming systems
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The company benefits include:-
- 20 days annual holiday + 9 statutory days entitlement
- Canteen
- Free Parking
- Games Room / Breakout area
- Pay for Performance bonus program
- Access to additional Company benefits after passing Probation period of 6 months
- Discounts with various high street brands
- Potential for career advancement in many fields, and throughout 31 countries
For more information on this exciting position call Gerard in Real People Recruitment on 01 4427388 or Email your CV through the link below today.
Real People recruitment is acting as an employment business for this role. Real People Recruitment is an equal opportunities employer.
Send us an email right now or call us on +353 1 4427388, quoting Ref: RPR030216