Technical support with Dutch

Real People Recruitment are looking for technically minded professionals, fluent in English and Dutch  positive, friendly and enjoy making customers smile!  If this sounds like you, then here is your chance to join an IT orientated support team based in Dublin dedicated to caring for the customers of one of the most recognized computer software brands in the world.

You’ll receive first-class training, to further your skills in customer care and information technology, as part of an award-winning team, with rewarding career paths.

You’ll benefit from 20 days paid holiday, incentives, company sponsored healthcare, discounts, on-site restaurant and free parking. There are also lots of fun, social activities and team events for you to get involved in!

Role & Responsibilities:

• Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)

• Deliver timely, accurate customer support with a high degree of customer service satisfaction

• Document customer interactions with accurate call logging

• Deliver technical assistance based on instruction and pre-established guidelines

• Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction

• Be a central part of identifying improvement opportunities

• Successfully complete training activities to maintain technical and product knowledge

• Participate in coaching and demonstrate commitment to personal improvement

• Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete task

In order to be shortlisted for this position, you will require:-

• Written and oral fluency in English and Dutch,

• Excellent communication skills: verbal, written, listening, probing & reading

• Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)

• Knowledge and experience with Microsoft office

• Knowledge of and experience with gaming consoles or PC gaming systems

• Experience utilizing, configuring, and troubleshooting the TCP/IP protocol in multiple environments

• Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems

• Ability to employ patience and self-control in handling irate customers

• Ability to follow proper procedures and work within established guidelines

• Analytical problem-solving skills; linear and logical troubleshooting skills

• Ability to set expectations and deliver information in a positive way

• Adapts well to changing circumstances, direction, and strategy

• Keen to develop, with an ability to learn quickly and adapt in a high change environment

• Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus

• Be able to work as part of a strong and collaborative team

In Return for working with this great company, you will Benefit from:

• Monday – Sunday working patterns. No night shift

• 20 days annual holiday + 9 statutory days entitlement

• Canteen

• Free Parking

• Games Room / Breakout area

• Pay for Performance bonus program

• Access to additional Company benefits after passing Probation period of 6 months

• Discounts on various high street brands

• Potential for career advancement in many fields, and throughout 31 countries

For more information on this exciting job please contact Gerard in Real People Recruitment on 01 4427388 or Email your CV through the link below