Sports support associate with German

Sport Support Professional – Dublin, Ireland

Want to be part of the customer service team for the No.1 Sports brand in the world? Want to be part of a young, friendly, international and sociable team who enjoy working together to deliver that exceptional service that is expected from a world leader in sportswear? All whilst living in one of Europe’s most vibrant cities?

You will be passionate about the product and highly motivated to deliver exceptional customer service. We would also like you to enjoy sports. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.

Objective:

The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

You will be responsible for but not limited to:

• Offering customer service to end users/dealers in relation to a wide range of products
• Answering emails from customers/dealers
• Ensure customer satisfaction by providing timely and accurate information.
• Logging detailed and accurate case notes to ensure optimal assistance for customers

Experience and personal skills needed:

• Leaving Cert or High School Education
• Fluency in German and English essential
• You have strong typing and PC skills
• Software related knowledge and aptitude a plus
• Willing to work flexible hours
• Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
• You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
• You are interested in sports and you enjoy different sports activities
• Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.

We offer you:

• An exciting full time job in a young international environment
• Pension plan
• Excellent benefits and company discounts
• Possibilities for development and promotions
• Location easy to reach by Public Transport

For more information about this exciting position, email us today or call us on +353 (0)1 2544273