Job Title    SMB Customer Experience Agent– German

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem-solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 

Responsibilities include:

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products

Profile Attributes:

• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills

Qualifications

• BA or BS in Marketing, Economics, Computer Science, or other related field
• 1-3 years prior work experience in marketing or technology

Required Skills and Experience

• Familiarity with online advertising products and social media, specifically Ad Words
• Fluency in English AND full fluency in German
• Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience

• HTML, CSS, JavaScript, Data Optimization
• Work experience with internationally distributed teams is a plus

For more information email your CV today, or call us on +353 (0)1 2544273